Act by sage support software#

It may looks likeВ gobbledygook to you but to a support tech itвЂ™s pure gold.В HereвЂ™s how you can copy the message quite easily: Take this example of a backup error (IвЂ™ve changed the name of the server and database names to make what youвЂ™re seeing more understandable): The good news is that an error message is easy to copy. вЂњError Retrieving the COM Class Factory for Component with CLSID failed due to the following error: 80040154вЂќ or вЂњвЂ¦8007007eвЂќ Often an error message can appear virtually incomprehensible itвЂ™s understandable why you canвЂ™t remember something as opaque as this: When you experience a problem with Sage ACT! contact management softwareВ вЂ“ or with pretty much any application that displays an error message вЂ“ you need a verbatim copy of the message to help the tech make a diagnosis.

That makes resolving the problem more complicated and time consuming than it needs to be. Without context she doesnвЂ™t know enough about when, how, or what to make an accurateВ diagnosis.

To say вЂњit stopped workingвЂќ is like telling your doctor you donвЂ™t feel well. You: вЂњI donвЂ™t remember, but it said something about ACT! and Outlook.вЂќ Support: вЂњWhat error message do you see?вЂќ So yourself a favor вЂ“ right after you stop swearing at your computer, take a minute before the support call to prepare. Tech support calls can be difficult to deal with when your nerves are already frazzled.

Act by sage support software#

A software glitch is annoying it disrupts your work and throws your schedule out of whack.